Frequently Asked Questions
Everything you need to know about Artera Home products, shipping, and care.
What materials are used in Artera Home products?
We specialize in handcrafted home decor made from natural, sustainable materials such as seagrass, rattan, and water hyacinth. Each piece is woven by skilled artisans in Vietnam, ensuring unique character and high quality.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items in their original condition and packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
How do I clean and maintain my woven baskets?
To maintain the beauty of your natural fiber products, wipe them gently with a dry or slightly damp cloth. Avoid using harsh chemicals or soaking them in water, as excessive moisture can damage the natural fibers.
Do you offer international shipping?
Currently, Artera Home ships primarily within the United States. We are working on expanding our logistics to reach international customers in the near future.
Are your products ethically made?
Yes, ethical production is at the core of Artera Home. We work directly with artisan communities to ensure fair wages, safe working conditions, and the preservation of traditional weaving techniques.